Most helpful review

Hoodrich Coat

Footasylum - Hoodrich Coat
Footasylum - Hoodrich Coat
Footasylum - Hoodrich Coat
Footasylum - Hoodrich Coat
Footasylum - Hoodrich Coat
Footasylum - Hoodrich Coat
My mum bought my coat for me for Christmas present. A few weeks ago I spilt some drink on my coat and took it to the cleaners. It was hardly worn and it was in immaculate condition apart from the stain. I took it to the local store and they assured us that it would be cleaned and looked after as it was expensive coat. My grandparents paid £35 for it to be cleaned. When it come back it was like a different coat. All the quilted lines had disappeared. The logo on the front had disappeared, the filing was all hanging down the bottom and I couldnt believe this was my coat. So my grandparents took it back to the cleaners and they said that they dry cleaned it properly as per the instructions and its down to the manufacturer. So My grandparents spoke to Hoodrich and they informed us to go back to where we purchased it and then for foot asylum to look into and bring it to Hoodrich attention. I will enclose pictures and the letter and a statement from my mums bank to show purchase payment with a 10p carry bag.

User's recommendation: Cleaning.

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ID
#3473706 Review #3473706 is a subjective opinion of poster.
Location
Clacton-On-Sea, England

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Verified Reviewer

Lost order, I.possible to get in touch even with virtual assistants, no refund or redelivery no tracking. Would not recommend.

Ordered an 18th birthday present in plenty of time. Tracked parcel that barely moved and seemed to be held at each depot for days. Virtually impossible to get a straight answer or response from footasylum. No refund or redelivery even though I asked 4 days in a row and they asked me twice if I wanted it next day. 11 days still no parcel or refund

User's recommendation: Go elsewhere.

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ID
#4170358 Review #4170358 is a subjective opinion of poster.
Location
Middlesbrough, England
Cons
  • Ripped off pretend they have sent items
Loss
$147
Preferred solution
Deliver product or service ordered

To cancel my order