Footasylum
Footasylum Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Footasylum reviews show a 1.6 star rating from 257 customer reviews; 18% would recommend. Consumers are mostly dissatisfied, noting high price level and many saying they will not use Footasylum again.
Key Takeaways for Future Customers
- Expect delivery delays and tracking problems; check courier updates closely.
- Prepare for slow refunds and returns; many request refunds as a resolution.
- Customer service access is limited; live chat and phone often automated.
Negative Feedback / Risk Areas
- Frequent refund delays and lost return handling.
- Poor communication and hard-to-reach customer service.
- Missing or wrong items and problems with exchanges.
Positive Feedback
Products are generally described as good and some agents resolve issues quickly, including replacing lost parcels and processing refunds when contacted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Footasylum reviews show a 1.6 star rating from 257 customer reviews; 18% would recommend. Consumers are mostly dissatisfied, noting high price level and many saying they will not use Footasylum again.
Key Takeaways for Future Customers
- Expect delivery delays and tracking problems; check courier updates closely.
- Prepare for slow refunds and returns; many request refunds as a resolution.
- Customer service access is limited; live chat and phone often automated.
Negative Feedback / Risk Areas
- Frequent refund delays and lost return handling.
- Poor communication and hard-to-reach customer service.
- Missing or wrong items and problems with exchanges.
Positive Feedback
Products are generally described as good and some agents resolve issues quickly, including replacing lost parcels and processing refunds when contacted.
Media from reviews
Dronfield, Derbyshire
Useless
Waiting over three weeks for my refund for item.i never received useless company, can't contact them, just a useless ai
Preferred solution: Full refund
User's recommendation: Nevet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
I spelt my gmail wrong I did it all...
I spelt my Gmail wrong. I did it all right except spelling Gmail right. I didn't notice and would like to change it as I've got orders on the way and don't know what time, as they can't communicate with me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Annoyed
Company fixed the issue and I have been provided with product replacement. They finally agreed that parcel was lost in transit.
No customer service
Ordered parcel on 2/7 for next day delivery, got sent tracking for Evri but Evri says still with sender. No one is willing to help and keeps passing the problem back and forth to each other.
Can't speak to an actual human, all automated robots. Fuming isn't big enough, don't bother.
- No customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Don't bother
Bradford, Bradford
Rubbish didn’t answer or ***
Did not receive all my exchanged items that were small for bigger ones so I gave four of their small clothes back and only received three
Stockton-On-Tees, Stockton-On-Tees
About my parcel
I been waiting for 5 days and I got on Friday when I was waiting for my item the driver never amputated to come for 4 days he took 4 pictures in is car and my arrived yesterday
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Worthing, West Sussex
Lost return item dpd
Unresolved returned items due to dpd loosing item at there depot, been asked by dpd to get footasylum to investigate this matter. Ive heard nothing from footasylum regarding the matter
Not happy waiting on refund, but DPD have lost your/my item. Please can someone contact me at [PHONE_NUMBER]****. Thanks and regards, [PERSON_NAME].
Preferred solution: Full refund
Brent, Brent
My order
I placed an order that was to be delivered from Thursday 8f last week and still can't get my order I would like a refund thank [PERSON_NAME]
Milan, Province Of Milan
Reso di una giacca
Ho comprato una giacca, sono in Italia e è arrivata la misura sbagliata, più piccola. Restituirla e avere un reso, grazie.
- Sono bravi fino adesso fino a prima volta chi vorremmo contattare
Preferred solution: Full refund
Hull, Kingston Upon Hull
My order
I've received no updates on my delivery and I ordered the 7th may ive been on live chat several times and seem to just cut me off and not reply
User's recommendation: Hard to get a reply bk
Manchester, England
Delivery address wrong
Still not managed to get hold of them to sort my delivery address out there definitely not helping at all its so frustrating I already suffer from mental health and this is not helping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot recived order
- - Delivery to London and a refund was refused.
- - The order cost almost 300.
- - They say they will never use them again.
I live in Blackpool. I've attached the email they sent today to say it's been delivered to London and are refusing to refund.
It was almost 300 the order.
Gonna ruin my Xmas. Ok, never use them again.
Preferred solution: Full refund
User's recommendation: Don’t use them
Chatham, Medway
Checked again have the product number 4411****
Ordered junior hybrid full zip hoodie on line 6 weeks ago co387998**** recived all my other orders but not this itiam have sent emails and kalana has put payment on hold while being sorted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, Leeds
No parcel
Pretty bad
Honestly, this is disgusting. DPD is meant to be a trusted delivery service!
Don't use it. DPD's policy is, 'We will take a picture in an open doorway.' Well, clearly not!
Preferred solution: Price reduction
User's recommendation: Don't bother
Edinburgh, Edinburgh
Trainers 2 different sizes
I go on holiday for my 50th in 2 weeks so bought new trainers opened box and tried them on on was far to tight one was 7 and a half and the other was a 9 swiftly returned so annoyed
Bradford, Bradford
Refund
- - Refund of £65 issued today.
- - Customer asked for a smaller size and spent £230.
- - Refunds may take 10 days; exchanges can take 7 days when busy.
I heve returned items and ask for smaler size and get refund £65 today. I have spend £230...
FA-1896****
Hi Mr Vojtech Bihari
Were expecting to receive your return shortly. Once we've checked your parcel, the refund/exchange will be processed as requested. If you have requested a refund, this can take up to 10 working days to show in your account.
If you have requested an exchange and the requested product is in stock, well aim to get this exchange processed within 24 hours. Please note that during busy period exchanges can take up to 7 days.
Here's what you returned
Preferred solution: Full refund
User's recommendation: U have to sort my problem firs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belfast, Belfast
Waiting on a refund
- - I'm unhappy and seeking a refund from December 14.
- - Customer services haven't resolved it; I'm shuffled between agents.
Never buy from this company as they don’t return your refund when you never got your package and they said the would investigate then told me the that I would receive my refund and never got it
Not getting through to the right person to sort your situation out this is going on near a month now
I'm not happy at all. I'm trying to get my refund from the 14th of December, and I'm not getting anywhere with customer services.
No one knows what's going on.
I'm getting moved from one person to another. I've been ordering goods from yours for a few years and haven't had a problem until now.
Preferred solution: Full refund
About
Footasylum is a large retailer of apparel. The company was established in 2005. Footasylum specializes in fashion street wear and sportswear. It offers a wide collection of garments for men, women, and kids under the following categories: Clothing, Accessories, Collections, and Featured. Available brands are Nike, Adidas, Supra, Puma, Boss, and many more. Footasylum accepts most major credit cards including Visa, MasterCard, American Express, and Discover. Buyers may also use PayPal service. Footasylum guarantees to refund or exchange any item in an unused condition within 14 calendar days of receipt. There are such delivery options as Home Delivery, ParcelShop Delivery, Collect in Store, and BFPO.
Footasylum is ranked 1498 out of 11590 in Footwear and Clothing category
UK, Worldwide
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